Refund Policy

If you are a consumer in the EU or UK, you normally have 14 days to withdraw from a distance contract. For digital content and services supplied immediately, the law allows you to ask for that immediate access and, in doing so, to expressly consent to the supply beginning at once and to acknowledge that you therefore lose your right of withdrawal once the service has been fully supplied.

At checkout you are asked to tick a box giving that express consent and acknowledgement. Because Premium is unlocked instantly, subscription fees are non-refundable once access has been granted.

You can simply not tick the box and not subscribe. ALDVEN's free features — gratitude, journaling, goals and audio — remain available without payment, so you can try the app before buying.

Subscriptions renew automatically until cancelled. You can cancel at any time from the App Store settings of your Apple ID. Cancelling stops the next renewal; Premium stays active until the end of the period you already paid for. Fees already paid for the current period are not refunded on a pro-rata basis.

We will always refund duplicate charges, payments taken in error, and cases where a technical fault on our side prevented you from using Premium and we could not fix it. Where the service is faulty or not as described, your statutory rights to repair, replacement, price reduction or a refund apply and are not affected by this policy.

Payments and refunds are processed by Apple through the App Store. For any other question, write to support@aldven.app from the email address you used at checkout and we will reply as quickly as we can. Approved refunds are returned to the original payment method and usually take a few business days.